Page status: Up to date | Application version: From 1.3.5.4

Create & edit program rewards points

The rewards points programs are powerful marketing tools which enhance customer loyalty. Each time the customer makes a purchase from your website, he / she will accumulate a number of points per dollar spent. The customer will be able to redeem the rewards points with the next purchase.
The number of points per dollar spent is set by you for each individual program. How much is worth a point is also set by you.
You can run your rewards points program at the price level.
You can set more than one rewards points program as you may have different numbers (number of pints/dollar spent and point value) for different prices levels.
In case the number of pints/dollar spent and point value is the same for different prices levels, you can create only one program which will include all price levels affected by this program.

When you decide to run a rewards points program, consider what percentage from sales you afford to give away to each customer to invest in customer loyalty. The numbers should not be big, but still to give your customers the sense of saving.
Your rewards points are in fact your own currency. They can use these points only to buy something else from your online shop. You make another sale on account of an old sale.

Create new program

New reward points record will be changed with New reward points program.

To create new program (or to create first program), click the blue Create new program button in Rewards points list.
To get to the Rewards points list, click Rewards points option from Add-ons section in left side menu. The Rewards points will always open with the Rewards points list.

After you click on the Create new program button (opposite to the window name), a new pop-up window will be displayed (New reward points record) asking you to input a name for your new rewards program.
Input the rewards program name and click OK button to create the new program.
A new rewards program was created and opens the Edit program rewards points to continue setting up the new rewards program.

After you clicked the Create new program button and the New reward points record is open, click cancel or close this window if you change your mind and want to abandon the new program. The new program was not created and no further action is needed.

Edit program rewards points

After you create a new program, the Edit program rewards points window will be automatically open for you to allow you continue with your rewards program setting up.

In case you need to edit an existing rewards program, you must be in Rewards points list. Click Rewards points option from Add-ons section in left side menu. Choose the rewards program you want to edit from the rewards points listing and click the blue edit icon button (last icon on announcement line).
The Edit program rewards points window will open.

All field in this area are automatically saved once you leave the field.
The saved fields will turn light green background.
Any error in saving a field will be marked by a light red background. Check the content of that field (red field) and alter it if necessary.


Window name

The window name is an informative field. It will tell you where you are. In this case is the Edit program rewards points and follow the id no. of the current program.


Name

Name field refers to the program rewards points name. It is the name you input when you created the program. It can be changed at any time.
This name is not displayed in FRONTEND, it is only for administrative propose. Give your program a suggestive name to be able to easy identify it.


Points got per ONE $ spent

Points got per ONE $ spent refers to the number of points per dollar spent obtained by customer.
The input should be a number. It accepts decimals.
This number will be considered in rewards points compotation.

Information on this field should be advertised to your customers.

The Points got per ONE $ spent and Value ONE point on redeem are linked together to create a successful program.
You may choose to give to your customers many points per dollar spent which consequently will have a very small value per point redeemed.
Or you may choose to limit the points per dollar spent and assign a considerable value per point redeemed.


Value ONE point on redeem

Value ONE point on redeem refers to the amount saved per point redeemed by customer.
The input should be a number (the amount in dollars). It accepts decimals.
This number will be considered in rewards points compotation.

Information on this field should be advertised to your customers.

Remember that the Points got per ONE $ spent and Value ONE point on redeem are linked together to create a successful program.
You may choose to give to your customers many points per dollar spent which consequently will have a very small value per point redeemed.
Or you may choose to limit the points per dollar spent and assign a considerable value per point redeemed.


Apply to products value

The rewards programs can be used in conjunction any other promotions. Your rewards points are in fact your own currency. They can use these points only to buy something else from your online shop. You make another sale on account of an old sale.

The Apply to products value field allows you to apply current program for totals Before any discount or After all products discount. In other words, the rewards points are computed for the totals Before any discount which will result in a bigger amount of points,
the rewards points are computed for the totals After all products discount which will result in a smaller amount of points (you compute the rewards points to the actual dollar spent).

Possible values are:
- Before any discount - check Before any discount radio button
- After all products discount - check the After all products discount radio button
Default value is Before any discount


Apply only to:

This field is about to which customers categories the current program will apply.
You may decide to run this program only for consumers (Retail) or only for resellers(prices level).
You can choose one or more price levels to apply the current program is the rules are the same (the Points got per ONE $ spent, Value ONE point on redeem and Apply to products value are the same for different price levels).
In case any of Points got per ONE $ spent, Value ONE point on redeem and Apply to products value are different for different price levels, you need to create different rewards programs for different price level (customers category).

Note:
If you do not work with price levels, this section will not be displayed on your Edit program rewards points window.

Note:
The prices level you will find listed here will be based on your price levels (the price levels you created under Shop configuration -> Prices levels).


Enabled

The Enabled field refers to the status of current rewards program. Its effect is instant.
Only enabled rewards programs are considered in rewards points computation. If the rewards program is disabled it will be ignored till is made enabled.
You can make disable an rewards program for different reasons like: not finalized setting the rewards program, keep the rewards program for a future date, stop the rewards program for the moment without losing any of its details.

To enable an rewards program, just choose the YES radio button.
To disable the rewards program, choose the NO radio button.

Show order

The Show order field is to order your rewards programs based on this field.

If by chance you have created more than one rewards program for same group of customers and all are enabled only one (the first) rewards points will apply. The system will be able to recognize the human error: it is not intended to use rewards programs on top to another rewards program. If you complete the Show order field, the first rewards program will be the program with the smaller show number. In case you ignore the Show order field, the first record in list is not controlled by you.

It is recommended to input the Show order. Not mandatory though.

Note:
Make disable rewards programs which are doubled. They refer to same price level.


Delete

Delete button will delete the current rewards program without asking you to confirm. The rewards program will disappear. Just create a new one from scratch to replace the deleted one.
The red Delete button is placed at the bottom of Edit program rewards points window.


Close

Close button will close the Edit program rewards points window and you will be landing on Rewards points list.
You can close this window at any time as all data is already saved for you in the moment you leave a field.
You have two close buttons, use the one convenient for you:
- one is on top right corner of the Edit program rewards points window on same line with the window name
- one blue Close button on bottom right corner

On this page

Snapshots / images

Rewards points list

Rewards points list

When you click on Rewards points under Add-ons menu, the rewards points list will be displayed.

Create new program

Create new program

To create a new rewards points program, click the Create new program button.
A new pop-up window will ask you to input the name for the new rewards points program.
Input the name and click ok to create the new program.
Click Cancel button or close the window to abandon the creation of a new program.

Error message

Error message

In case you fail to input a name for your new program, an error message will pop-up on your screen.
Click OK button on close that window and proceed to input the new program name.

Edit program rewards points

Edit program rewards points

From Rewards points listing you can edit any of the existing rewards program by clicking on edit icon button (last icon on right) in line.
The Edit program rewards points window will open to allow you to see it or change it.

Edit program rewards points no price levels

Edit program rewards points no price levels

If you do not work with price levels, your Edit program rewards points window will be simplified. The section with prices levels will not be displayed.

Show redeemed points on order

Show redeemed points on order

To the totals was applied the points redeemed by customer before submitting the order.

Redeemed points in checkout

Redeemed points in checkout

In checkout, the customer can redeem points from the points available.
If the customer decide to redeem part or all points, the value of points will be deducted from totals.
Under the totals is displayed the number of points the customer will get after submitting this order.

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