Page status: Up to date | Application version: From 1.3.4.4

Settings & layout - Account/support tickets

Account/support tickets is about automated emails responses customization when a support ticket was submitted.

You may want to separate the support tickets from other emails or you may delegate a person to follow them up. You can choose the email address where these emails are handled.

The customizations made in these area are applied on top (or overwrite, if applicable) of the standard emails templates of the system to add your personal touch to these templates.

The technical information and header and footer of the email (your company logos) are readily included in templates. (See Shop configuration -> Settings & layout -> Emails)

To setup or change a setting, click the Edit button in line with that setting. A pop-up window will open to allow you to input your data.
The window has as title Edit setting to let you know you are in edit zone. Also this window always points out the Area and the Name of the setting you are going to change. The main point of this window is to allow you to write your details in regards with current setting. This is the only editable field. Add or make here the changes you need.
The editable fields in this area are: text fields and text editor fields.
Click the Update button to make the change or click the Cancel button to abandon changes. The Update button and Cancel button will close the setting window and update the list accordingly.
The Close button (top right corner) has same result as Cancel has.


Email support ticket - TO email address (website email)

In "TO email" you need to put the email address where you want to receive all support tickets submitted by users.
This will be the email from where your answers will be sent as reply. The editable field is text field.

To setup or change this setting, click the Edit button. Add or alter the input in pop-up window. Click the Update button to make the change and close the pop-up window or click the Cancel button to abandon changes.


Email support ticket - ending line

In "ending line" you need to put directions regarding the way your company handles the support tickets.
This message will appear at the bottom of the answer for support ticket submitted.

The input area for signature is a text editor to allow you to format the email sign off if applicable. You can write on more than one line.
(Learn how to use a text editor.)

To setup or change this setting, click the Edit button. Add or alter the input in pop-up window. Click the Update button to make the change and close the pop-up window or click the Cancel button to abandon changes.


Email support ticket - signature area

In "signature area" you input the text you want to appear at the bottom of the ticket support as form of email sign off.
It appears at the bottom of the ticket support sent to user.

The input area for signature is a text editor to allow you to format the email sign off if applicable. You can write on more than one line.
(Learn how to use a text editor.)

To setup or change this setting, click the Edit button. Add or alter the input in pop-up window. Click the Update button to make the change and close the pop-up window or click the Cancel button to abandon changes.

On this page

Snapshots / images

Account/support tickets area

Settings & layout: Account/support tickets area

Under Shop configuration -> Settings & layout choose Account/support tickets area from dropdown menu

Text field

Settings & layout: edit - Text field

Sample of text field

Text editor

Settings & layout: edit - Text editor

Sample of text editor

Headings