Page status: Up to date | Application version: From 1.3.4.4

Settings & layout - Orders

Use area selector (top dropdown menu) to select this area.

Orders area refers to customization of all automated orders sent by email. Also here is customization of the pdf order received as attachment.
Settings which are empty, will not appear on emails or pdfs.
All images are embedded into the email (all images are shown into emails, not require user to download images to be seen in emails).

To setup or change a setting, click the Edit button in line with that setting. A pop-up window will open to allow you to input your data.
The window has as title Edit setting to let you know you are in edit zone. Also this window always points out the Area and the Name of the setting you are going to change. The main point of this window is to allow you to write your details in regards with current setting. This is the only editable field. Add or make here the changes you need.
The editable fields in this area are: text fields, editor fields, image uploader and radio buttons controller.
Click the Update button to make the change or click the Cancel button to abandon changes. The Update button and Cancel button will close the setting window and update the list accordingly.
The Close button has same result as Cancel has.

See more email customization on Shop configuration -> Settings & layout -> Emails


Orders - FROM email address

The website automatically send out email to users when they place an order.
In "FROM email" you need to put the email address from where the email is sent to the user.
This email will be the email address that appears in users order emails.

The editable field for current setting is a text field.
To setup or change this setting, click the Edit button. Add or alter the input in pop-up window. Click the Update button to make the change and close the pop-up window or click the Cancel button to abandon changes.


Orders - FROM name

Besides the email address, an email is identified by name (the owner of the email address). In this particular case the name should be the company name who sent the email and the name of the department which can be Sales.
In "FROM name" you need to input the text you want to be associated with the From email (your company name and the department).
This name appears in line with the email address on top of email sent to user.

The editable field for current setting is a text field.
To setup or change this setting, click the Edit button. Add or alter the input in pop-up window. Click the Update button to make the change and close the pop-up window or click the Cancel button to abandon changes.


Orders to be sent to admin email

When a user place an order, one automated email is sent to the user and one is sent to the shop administrator to inform him that he needs to take action (for example to send the goods). You may want to delegate a person to follow up the orders or you want to separate the orders from other email. Write in field provided for this setting the email where you want to receive the orders.
The editable field for current setting is a text field.

To setup or change this setting, click the Edit button. Add or alter the input in pop-up window. Click the Update button to make the change and close the pop-up window or click the Cancel button to abandon changes.


Prefix for subject - email order sent

This setting is about easy identifying the order emails that come from the website.
It will appear in subject line (first words) and will be completed with Order#. "Prefix for subject" is recommended to be the name of the website.
The editable field for current setting is a text field.

To setup or change this setting, click the Edit button. Add or alter the input in pop-up window. Click the Update button to make the change and close the pop-up window or click the Cancel button to abandon changes.


Email sent to customer - top line

Customize the orders email template that are sent to customers.
The text added in this setting will appear on the beginning of the order email template.
Sample of what can be written here: Thank you for shopping with (your company / website name). / Please find attached your order (pdf format). / It does not contain any virus or spy. Our website is safe and your connection with us is always secure.

The input area for this setting is a text editor to allow you to format the text input here. You can write on more than one line.
(Learn how to use a text editor.)

To setup or change this setting, click the Edit button. Add or alter the input in pop-up window. Click the Update button to make the change and close the pop-up window or click the Cancel button to abandon changes.


Email sent to customer - ending line

Customize the orders email template that are sent to customers.
The text added in this setting will appear at the end of the order email template.
Sample of what can be written here: Please do not hesitate to reply to this email if you have any problem related with this order./ Do not change subject line./ We will answer / contact you as soon as possible.

The input area for this setting is a text editor to allow you to format the text input here. You can write on more than one line.
(Learn how to use a text editor.)

To setup or change this setting, click the Edit button. Add or alter the input in pop-up window. Click the Update button to make the change and close the pop-up window or click the Cancel button to abandon changes.


Email sent to customer - signature area

Customize the signature for the orders email template that are sent to customers.
Input in this setting the text you want to appear at the bottom of the email templates as form of email sign off.
The text input here will appear in all order emails sent by the system and is located on the bottom of the order emails.

The input area for signature is a text editor to allow you to format the email sign off if applicable. You can write on more than one line.
(Learn how to use a text editor.)

To setup or change this setting, click the Edit button. Add or alter the input in pop-up window. Click the Update button to make the change and close the pop-up window or click the Cancel button to abandon changes.


PDF company address (top right)

Customize the pdf order with your company details. It is about letter head details you use for your orders or invoices.
All these details will appear at the top of each order pdf generated by the system when somebody submits an order.
The orders pdf will be attached to the order email and also will be found in order history for that user under his account.

The input area for this setting is a text editor to allow you to format the text input here. You can write on more than one line.
(Learn how to use a text editor.)

To setup or change this setting, click the Edit button. Add or alter the input in pop-up window. Click the Update button to make the change and close the pop-up window or click the Cancel button to abandon changes.


Suffix order pdf file name (max 128 char)

This setting is part of customization of the name for each order. It is recommended to use the website name and small letters and no spaces. The length of pdf name has to be shorter than 128 characters.
The "Suffix order" will appear in last part of the pdf name to identify the company (website).

The editable field for current setting is a text field.
To setup or change this setting, click the Edit button. Add or alter the input in pop-up window. Click the Update button to make the change and close the pop-up window or click the Cancel button to abandon changes.


PDF company logo (top left - 170px x 140px)

Put your logo on orders pdfs.
The logo will be placed at the top of the pdf, above the company details. It will appear in all pdfs orders.
Upload here your logo. The image should be 170px X 140px.

The editable field for current setting is an image uploader. (learn how to use the image uploader)
To setup or change this setting, click the Edit button. Add or alter the input in pop-up window. Click the Update button to make the change and close the pop-up window or click the Cancel button to abandon changes.


Use shipping tracking number

Choose if you want to use shipping tracking number or not.
This setting will show or hide the field where you need to insert the tracking number. This will happen on orders (backend) when you change the status into "Shipped".

The editable field is form from radio buttons.
If checked Yes button means that you want to shipping tracking number. See also the Orders section.
If checked NO button means that you do not use shipping tracking number.

The edit window will close automatically after you choose your answer. In case you did a mistake, edit again and choose the correct answer. The setting will be updated automatically.


Order tracking - default company

Not in use. Soon will be updated


Order user notification - status is [Not paid]

The administrator (the person responsible with orders handling) can notify the customer on his order status with a click of mouse. See also the Orders section.
This setting is about message sent to user when the status of the order is not paid.
If the administrator click the Notify user about current status orange button from order, the user will receive an email containing this message.
Write the message you want to be sent to your customers when the order status is not paid.

The editable field for current setting is a text field.
To setup or change this setting, click the Edit button. Add or alter the input in pop-up window. Click the Update button to make the change and close the pop-up window or click the Cancel button to abandon changes.


Order user notification - status is [Paid]

The administrator (the person responsible with orders handling) can notify the customer on his order status with a click of mouse. See also the Orders section.
This setting is about message sent to user when the status of the order is paid.
If the administrator click the Notify user about current status orange button from order, the user will receive an email containing this message.
Write the message you want to be sent to your customers when the order status is paid.

The editable field for current setting is a text field.
To setup or change this setting, click the Edit button. Add or alter the input in pop-up window. Click the Update button to make the change and close the pop-up window or click the Cancel button to abandon changes.


Order user notification - status is [Shipped]

The administrator (the person responsible with orders handling) can notify the customer on his order status with a click of mouse. See also the Orders section.
This setting is about message sent to user when the status of the order is shipped.
If the administrator click the Notify user about current status orange button from order, the user will receive an email containing this message.
Write the message you want to be sent to your customers when the order status is shipped.

The editable field for current setting is a text field.
To setup or change this setting, click the Edit button. Add or alter the input in pop-up window. Click the Update button to make the change and close the pop-up window or click the Cancel button to abandon changes.


Order user notification - status is [Cancelled]

The administrator (the person responsible with orders handling) can notify the customer on his order status with a click of mouse. See also the Orders section.
This setting is about message sent to user when the status of the order is cancelled.
If the administrator click the Notify user about current status orange button from order, the user will receive an email containing this message.
Write the message you want to be sent to your customers when the order status is cancelled.

The editable field for current setting is a text field.
To setup or change this setting, click the Edit button. Add or alter the input in pop-up window. Click the Update button to make the change and close the pop-up window or click the Cancel button to abandon changes.


Order user notification - status is [Refunded]

The administrator (the person responsible with orders handling) can notify the customer on his order status with a click of mouse. See also the Orders section.
This setting is about message sent to user when the status of the order is refunded.
If the administrator click the Notify user about current status orange button from order, the user will receive an email containing this message.
Write the message you want to be sent to your customers when the order status is refunded.

The editable field for current setting is a text field.
To setup or change this setting, click the Edit button. Add or alter the input in pop-up window. Click the Update button to make the change and close the pop-up window or click the Cancel button to abandon changes.

On this page

Snapshots / images

Settings & layout: Orders area

Settings & layout: Orders area

Under Shop configuration -> Settings & layout select from dropdown menu the Orders area.

Sample of order email

Sample of order email

Order received by email - user email

Sample of pdf order

Sample of pdf order

PDF Order received by email - user email

Sample of order view

Sample of order view (BACKEND)

Order view in backend. On top is displayed the status dropdown menu from where the status of order can be changed.
When change the order status, you can send a notification to the customer just by clicking on Notify user about current status orange button.

Sample of Shipping tracking no

Sample of Shipping tracking no (BACKEND)

When change the order status to Shipped, you can send a notification to the customer about Shipping tracking no by completing the tracking no and
company in corresponding fields and then clicking on Notify user about current status orange button.

Text field

Settings & layout: edit - Text field

Sample of text field

Text editor

Settings & layout: edit - Text editor

Sample of text editor

Image uploader

Settings & layout: edit - Image uploader

Sample of image uploader

Radio buttons

Radio buttons

Sample of radio buttons controls

Headings