Page status: Up to date | Application version: From 1.3.4.5

Settings & layout - Servicing

Servicing area is about handling the warranty applications for users which do not have an account for your website. They purchased the goods from one of your reseller or distributors and warranties are handled through your website.
For those users which do not want to have their account on your website, you can customize the warranty application: where the warranty application to appear and customizing the messages which appear in warranty area.

To setup or change a setting, click the Edit button in line with that setting. A pop-up window will open to allow you to input your data.
The window has as title Edit setting to let you know you are in edit zone. Also this window always points out the Area and the Name of the setting you are going to change. The main point of this window is to allow you to write your details in regards with current setting. This is the only editable field. Add or make here the changes you need.
The editable fields in this area are: text fields, radio buttons controllers and text editors.
Click the Update button to make the change or click the Cancel button to abandon changes. The Update button and Cancel button will close the setting window and update the list accordingly.
The Close button (top right corner) has same result as Cancel has.


Enable warranty application for users outside this website

You can choose to allow Warranty application for users which are not registered to your website (they do not have an account).
After user submits his/her Warranty application, an account will be created for him /her convenience.
This setting can be useful if you accept warranties applications from the clients of your resellers or dealers.
The editable field is a radio buttons control.
- If checked Yes - means that the Warranty application is enabled for users which are not registered to your website.
- If checked No - means that the users have to log in before applying for a warranty.

The edit window will close automatically after you choose your answer. In case you did a mistake, edit again and choose the correct answer. The setting will be updated automatically.


Show warranty registration in Sign in / Signup page

In case you choose yes for Enable warranty application for users outside this website you may choose to display the warranty application under My account page where users Sign in / Signup.
In Sign in / Signup page will display a green Warranty application button with instructions on which situation to use that button. (see below)
The editable field is a radio buttons control.
If checked Yes - means that the green Warranty application button will be displayed on Sign in / Signup page (FRONTEND).
If checked No - means that the green Warranty application button will not be displayed on Sign in / Signup page.

The edit window will close automatically after you choose your answer. In case you did a mistake, edit again and choose the correct answer. The setting will be updated automatically.


Button text - warranty application

In case you choose yes for Show warranty registration in Sign in / Signup page you can customize the text which appear on application button. Note that this is referring to warranties applications for users which do not have an account for your website.
This text will appear on the green button for the warranty application. For example this button will be called "Warranty application".
The editable field is text field.

To setup or change this setting, click the Edit button. Add or alter the input in pop-up window. Click the Update button to make the change and close the pop-up window or click the Cancel button to abandon changes.


Text under button - warranty application

In case you choose yes for Show warranty registration in Sign in / Signup page you may choose to direct the users when they need to use the button above. Note that this message is referring to warranties applications for users which do not have an account for your website.
This message will appear under the green button of warranty application button.
Example of this message may be: "Please use above button only if you have not an account on this website. /If you have an account here, please sign in, go to [My account] and open a case (support request)."

The input area for this setting is a text editor to allow you to format the message. You can write on more than one line.
(Learn how to use a text editor.)

To setup or change this setting, click the Edit button. Add or alter the input in pop-up window. Click the Update button to make the change and close the pop-up window or click the Cancel button to abandon changes.


Title (top bar) warranty application - not logged in

Customize here the title bar of the warranty application page.
The title will appear at the top of the warranty application page (right side) on a blue stripe. Under the title will be displayed the text set on Text under button - warranty application followed by the warranty form.
Example of title for warranty page: "Request repair or replacement under warranty "
The editable field is text field.

To setup or change this setting, click the Edit button. Add or alter the input in pop-up window. Click the Update button to make the change and close the pop-up window or click the Cancel button to abandon changes.


Massage (top left) warranty application - not logged in

On the left part of warranty application page will be displayed a message for user to clarify what will happen if he uses this page.
The message is displayed at the left of warranty application.
Example of Massage (top left) warranty application: "You will apply for repair or replacement of a product / products and you have not an account on this website. / An account will be created for you with the purpose of tracking and solving your case. You will never receive marketing emails or products update from us, except you will request so. / If you have an account please sign in, go to [My account] and open a case (support request). "

The input area for this setting is a text editor to allow you to format the message. You can write on more than one line.
(Learn how to use a text editor.)

To setup or change this setting, click the Edit button. Add or alter the input in pop-up window. Click the Update button to make the change and close the pop-up window or click the Cancel button to abandon changes.


Warranty application page - successfully submitted request message

This is where you can customize the message which appear for the user after submitting an warranty application.
This message will appear after submitting an warranty application. This message let the user know that he/ she successfully submitted the warranty application and what will happen next.
Example of successfully submitted request message: " Your Request has been submitted. We will contact you as soon as possible. / An account was created for you. You can now sign in and check its status anytime. / You should get by now an email with all details. If you cannot find it please check your SPAM/JUNK folder. "

The input area for signature is a text editor to allow you to format the email sign off if applicable. You can write on more than one line.
(Learn how to use a text editor.)

To setup or change this setting, click the Edit button. Add or alter the input in pop-up window. Click the Update button to make the change and close the pop-up window or click the Cancel button to abandon changes.


NOTES
All these customization are referring to warranties applications for users which do not have an account for your website. They have purchased the goods from your resellers or dealers.
All these customization should be made only if you want to allow warranties applications from users which have no account on your website.

NOTES
The users which have bought the goods from you will be able to open an support request from [My account] area. No customization required.

On this page

Snapshots / images

Servicing area

Servicing area

Under Shop configuration -> Settings & layout choose Servicing area from dropdown menu

Warranty Application

Warranty Application (FRONTEND)

Sample of Warranty Application in Sign in / Signup page. No registration required for Warranty Application. Account will be created for user convenience.

Warranty Application in My Account

Warranty Application in My Account (FRONTEND)

Sample of Warranty Application in Sign in / Signup page. No registration required for Warranty Application. Account will be created for user convenience.

Text field

Settings & layout: edit - Text field

Sample of text field

Radio buttons

Radio buttons

Sample of radio buttons controls

Text editor

Settings & layout: edit - Text editor

Sample of text editor

Headings